Clear Rules
Hamari terms simple Urdu mein likhe hain. Legalese nahi, sirf direct bolna — aap kya kar sakte ho aur kya nahi.
LEGAL REFERENCE
Aapka Account, Hamara Zimmedari
Jab aap deriv par account kholte ho, toh aap hamari terms se raazimand hote ho. Ye sab kuch clear karte hain — kaise aap khel sakte ho, paise...
Account RulesWithdrawal ProcessRegional ComplianceUser RightsDispute Settlement
Hamara Platform Kaisa Chalta Hai
deriv ek online gaming aur sportsbook platform hai jo supported regions mein operate karta hai. Aapka account aapka hi responsibility hai — password change karna, login secure rakhna, aur suspicious activity ki report karna ye sab aapke hath mein hai. JazzCash, Easypaisa, SadaPay aur Raast ke through deposits instantly process ho jaate hain. Withdrawals mein 1-3 business days lagta hai verification ke
baad. Agar aap underage ho ya banned region se ho toh account nahi ban payega. Hamari terms update ho sakte hain, lekin hum aapko 30 din pehle se notice de denge.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
AAPKA BHAROSA
Hamari Integrity Kaise Secured Hai
Data Encryption
Aapka sab personal aur payment data SSL encryption se protected hai. Jab aap login karte ho, sab kuch secure server par chalta hai.
Payment Verification
Har withdrawal ke liye aapka identity verify hota hai. Ye process aapko aur hamko dono ko fraud se bachata hai.
Transparent Odds
Sab games ka odds publicly available hai. Koi hidden rules nahi hain. Aap jo expected return hona chahiye woh detailed way mein dekh sakte ho.
Account History
Aapka poora transaction history aapke dashboard mein hai. Kab paise daale, kab nikale, sab timestamps ke saath likha hai.
Dispute Resolution
Agar aapko lagta hai kuch galat hua, toh aap 30 din ke andar complaint kar sakte ho. Hamara team impartially investigate karta hai.
Regional Compliance
Hamari terms Pakistan aur other supported regions ke local laws follow karte hain. Jahan ijazat nahi hai wahan hum service nahi dete.
HAMARA FARAK
Kya Iska Matlab Aapke Liye?
No Hidden Charges
Withdrawal par koi hidden fee nahi. JazzCash, Easypaisa, SadaPay, Raast — jo rate likha hai woh hi charge hoga.
Fast Withdrawals
1-3 business days mein paise aapke wallet mein aajate hain. Verification ke baad koi waiting period nahi.
Account Control
Aapka account aapka hai. Aap deposit change kar sakte ho, password update kar sakte ho, ya temporary break le sakte ho.
Dispute Support
Agar koi galat transaction ho ya paise confuse ho jain, toh 30 din mein report karo aur hum investigate karenge.
Live Support
Chat par 24/7 kisi se baat kar sakte ho. Email, phone, chat — jo aapko convenient ho use karo.
Supported Regions
Pakistan aur other ijazat-shuda regions mein aap apna account use kar sakte ho kisi bhi supported device par.
Jab Aap Hamari Terms Samajhte Ho
Account Ownership
Aapka account sirf aapka hai. Koi bhi aapke behalf par withdraw nahi kar sakte. Aapko hi proof of identity dena padega.
Game Fairness
Sab games mein odds likhe hote hain. Random number generator use hota hai toh har spin ya hand fair hota hai.
Withdrawal Rights
Aap kabhi bhi paise nikaal sakte ho agir account verify hua ho. Terms mein koi withdrawal minimum nahi likha.
Privacy Policy
Aapka data hamara sirf platform chalane ke liye use hota hai. Marketing ya third-party ko nahi dete.
Terms Updates
Agar hamari terms badlain, toh 30 din pehle notification mil jayegi. Prana terms ke under khelna chahte ho toh kar sakte ho.
Liability Limits
Hamara liability aapke account balance tak limited hai. Technical issues hain toh hum account restore karte hain.
Terms Ke Baare Mein Zyada Janiye
Agar aap 18 se kam umar ke ho aur hamari terms violation kaarte ho, toh hamara account ban kar denge. Paise withdraw karne se pehle age verification mandatory hai. Hamari terms clear bolte hain ke sirf legal age adults khel sakte hain supported regions mein.
Hamari core terms same hain, lekin jahan local law alag hai wahan hum adjust karte hain. Pakistan ke players ko Pakistan ke rules follow karne hain. Agar aap banned country se connect karte ho toh access denied hoga automatically.
Verification ke baad 1-3 business days mein paise aapke JazzCash, Easypaisa, SadaPay ya Raast wallet mein chale jaate hain. Weekend par withdrawals process hote hain lekin bank side ka delay ho sakta hai.
Hamara terms bolte hain ke aap email verification se password reset kar sakte ho. Koi bhi identity theft se bachane ke liye security questions ask honge. Account recovery hamara 48 hours mein complete hota hai.
Hamari terms mein likha hai ke promotions jo bhi hain unke apne rules hote hain. Bonus terms violation karte ho toh bonus confiscate ho sakta hai. Lekin real money balance kabhi confiscate nahi hota sirf bonus part.
Terms violation karte ho toh hamara account ban karne ka right hai. Lekin ban se pehle warning aur chance dete hain. Aapka genuine balance withdraw kar sakte ho lekin prohibited activity wali winnings confiscate ho sakti hain.
Agar aapko lagta hai unfair treatment hua, toh 30 din mein complaint form bhejein. Hamara team investigate karega aur 14 days mein decision de dega. Agar satisfied nahi ho toh further appeal process available hai.